There is a common message encountered in Word that announces:
“Microsoft Word has encountered a problem and needs to close
We are sorry for the inconvenience”
And the saved document fails to open. If further you restart Word, it remains the same and even starting it in safe mode doesn’t solve the problem and it goes on and on.
The reason for the same can be either your default Normal. dot template is corrupted or damaged or Word installed on your Windows XP based computer system is set up to use some other compatibility options for an earlier Windows Operating System.
The Normal. dot template serves as the basic template for all the word documents as it contains all the basic layouts of the documents saved, so any corruption in this template can be a cause of problem. Compatibility settings difference can also create a problem as these settings are different for different operating systems.
The one common thing among all users who are facing this problem is that they can not afford data loss in any of the case. The data stored in these documents plays an integral role to any of the organization or firm. So to cover up, Microsoft has suggested few of the solutions:
1. If this is due to compatibility settings then it has been suggested to remove all the compatibility mode settings in Window XP.
2. Whereas if the Normal.dot template is corrupted or damaged then you need to create a new Normal.dot template and sometimes renaming it also works.
But there is a downslide for performing the above options that first you should discover what the reason is. Even after knowing the same, an inexpert user is not able to do so. So the last option which lefts is to reinstall the application. Reinstalling the application is although easy and may solve the problem yet several other problems like corruption of the saved documents may occur.
Apart from this, as the Normal. dot is the basic template therefore the documents which are already corrupted can’t be repaired even after performing the solution. So in this case you need to repair them and search for a help that could repair your documents and hence recover them. The documents can be repaired using any Word Repair software.
But before going for any software why should not go for the Stellar Phoenix Word Recovery software which is a well known and a powerful tool for the same. There are many plus points to the use of this software like compatibility with all the latest file versions including Word 2000, 2003 and XP, a well interactive interface and preview of the repairable files with the demo version available. It only repairs the documents without actually modifying the text and format of the documents. There is no limitation in repairing the content of the files as it is able to repair tables, bulleted lists, embedded images etc. too.